zxqjmvβ’ Β· Return & Refund Policy
Start with customer support.
A practical guide to returns and resolutions.
Last updated: October 9, 2026
Return Period
Request an eligible return within 30 calendar days after confirmed delivery. Contact service@zxqjmv.com before the period ends and wait for instructions. These preference-based conditions do not replace mandatory rights for faulty or misdescribed goods.
Request Details
Provide your order number, product name, return reason, and relevant photographs or videos. For arrival problems, include the packaging and shipping label where possible. Support will review the request and explain the next step.
Condition of Preference Returns
A preference-based return should be unused, complete, unaltered, and in its original condition, with proof of purchase. Include the supplied parts and accessories, and use the original protective packaging where reasonably possible. Opening the shipping carton alone does not disqualify an otherwise eligible item. Avoid marking fabric, finishes, hardware, or supports during inspection.
Approved Destination
Use only the return destination provided by support. The registered business address is not automatically a return warehouse. An unauthorized or misaddressed parcel can be delayed, rejected, or lost, preventing normal processing.
Exceptions
If offered, personalized products, gift cards, and items clearly marked nonreturnable or Final Sale before purchase may be excluded from preference returns. Goods damaged through misuse, materially altered, or returned incomplete may also be ineligible. A discount alone does not remove eligibility. Mandatory consumer protections continue to apply.
Defective or Incorrect Goods
Report damaged, defective, incorrect, incomplete, or materially misdescribed goods promptly, preferably within 7 calendar days of delivery. Provide reasonable evidence for review. For a confirmed problem attributable to us, we will arrange an appropriate replacement, reshipment, refund, or return without additional costs caused by our error. Mandatory rights are not limited by this reporting request.
Appearance and Fit Preferences
Check dimensions and compatibility before purchasing. Lighting and screens can affect perceived colors. A preference about color, storage capacity, arrangement, or fit is generally treated as a preference return unless the product is defective or materially inconsistent with its description.
Shipping Costs and Fees
Customers generally pay preference-based return shipping; original shipping charges are generally not refunded for those returns. For confirmed errors attributable to us, eligible shipping charges are addressed in the resolution. There is no restocking fee for an approved return.
Sending the Return
Use a reliable tracked service and retain proof of dispatch. Pack the complete product securely. Customers generally remain responsible for a preference-return parcel until it reaches the approved destination; receipt cannot be guaranteed for an untracked or misaddressed shipment.
Inspection and Refund
Once an authorized return has arrived, been inspected, and been approved, the eligible refund is initiated within 5β10 business days to the original payment method. The issuer may take longer to post it. If the original method cannot receive a refund, support will work with the provider on a permitted alternative. In some reviewed cases, support may approve a remedy without requiring a return.
Exchanges and Cancellations
An exchange depends on stock; an approved return and new order may be needed. Ask immediately for cancellation or changes. We will try to assist before fulfillment, but cannot guarantee cancellation after preparation starts. A successful pre-fulfillment cancellation has no cancellation fee.
Consumer Rights
Nothing in this policy removes a right or remedy that applicable law requires. Contact customer support if you need an explanation of the process for your order.
Business and Contact Information
- Brand
- zxqjmvβ’
- Company
- Chengdu Tianqi Technology Co., Ltd.
- Owner
- Ao Xiong
- Business Address
- Room 10, 10th Floor, Unit 2, Building 2, No. 1, Section 1, Huafu Avenue, Huayang, Tianfu New Area, Chengdu, Sichuan, China
- Website
- zxqjmv.com
- service@zxqjmv.com
- Telephone
- 028-85140380
- Customer Service Hours
- 8:00 AM β 10:00 PM Daily
Please obtain return instructions before sending merchandise. This business address is not automatically the approved return destination.